BATON SUPPORT

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Welcome to Baton Support - the 24/7 access to the Baton Team!

Registered Users: Please use the Log an Issue form to log any issue that you have with Baton. To know the status of an issue, you can use the Track an Issue form. You can also directly send a query to the Baton technical team via the Contact Baton Tech. Expert form. In addition, you can use the FAQ to quickly find answers to frequently asked questions.

New Users: You can use the Send a Query form to contact the Baton technical team.

How to contact Baton Support:

Phone: (1-877) BATONis (1-877-228-6647)
              (Monday - Friday, 9:00am - 5:00pm PST)
Email: baton_support@interrasystems.com

What to expect when you contact Baton Support:

When you log an issue with Baton support, you will automatically receive an issue identification number. Once an issue is created, Baton's team will investigate and resolve the issue in a timely manner. You can use the issue identification number to track the issue.


A small percentage of your issues will require R&D resources to resolve problems. Whenever possible, we will work with you to find a temporary work-around until R&D can provide a permanent solution.

Phone calls will be answered by a member of the Baton support staff, who will try to solve your query immediately. In case, the issue requires R&D, the support staff will log the issue and let you know when the query is resolved.

You can always email us at baton_support@interrasystems.com.